How can we help you?

Flight e-tickets and rental vouchers are sent by email within minutes of successful payment. Check spam folders and ensure your email address is correct in your account.

Changes depend on the fare or rental policy you selected. Open your booking in My Bookings or email support@fly-and-drive.com with your confirmation number.

A combined flight and car rental booked in one checkout. You receive separate confirmations for each segment, coordinated for pickup at your arrival airport.

Flights are operated by the airline shown on your ticket. Fly & Drive facilitates search and payment; the carrier's conditions of carriage apply.

Included baggage is shown on the offer before payment. Additional bags are paid directly to the airline unless stated otherwise.

Use the airline's website or app with your booking reference from your confirmation email, typically 24–48 hours before departure.

Pickup location and instructions are in your rental voucher. Most partners operate at or near the arrival airport terminal.

Valid driver's license, passport or ID, and the credit card used for booking (or as stated by the partner). Minimum age and deposit rules vary by partner.

Fly & Drive prioritizes partners with on-airport or walkable pickup where available. Shuttle details, if any, are listed on your voucher.

Partners may hold a refundable deposit on your card at pickup. The amount and release timing depend on the rental agreement and vehicle category. It is shown before you confirm when provided by the partner.

Most partners require a valid license held for at least one year and a minimum age of 21 or 25 for certain categories. Young-driver fees may apply. Requirements are displayed on the offer before payment.

A credit card (not debit, in most cases) in the main driver's name is typically required. Prepaid cards are usually not accepted for deposit holds.

Cancellation terms depend on the fare or rental rate selected. Flexible options are labeled before checkout. Email support@fly-and-drive.com with your confirmation number to request cancellation.

Contact support@fly-and-drive.com or the partner number on your voucher as soon as you know of a delay. Many partners hold vehicles for a grace period; late fees may apply after that window.

If you do not collect the vehicle within the partner's no-show window, the booking may be cancelled without refund. Check your voucher for the exact cutoff time.

All card payments are processed securely by Stripe. Fly & Drive does not store full card numbers on our servers.

Policies are displayed before checkout. Eligible refunds are returned to your original payment method; bank processing may take 5–10 business days.

Email billing@fly-and-drive.com with the last four digits of the card, date, and amount. We will investigate promptly.

Use the forgot-password link on the sign-in page. A secure reset link will be sent to your registered email.

Email privacy@fly-and-drive.com from your account email. We will verify your identity and process the request under applicable privacy laws.